Refund & Cancellation Policy

This is the first thing we offer, and for most problems it is the whole answer. If your name or your date of birth was entered incorrectly, or if the corrected spellings in your report are not ones you would actually be willing to write, please write to us and say so.

Where another safe spelling can be built for your name, we generate a fresh report from it and send it to you at no additional charge. Where the details were mistyped, we regenerate the report from the correct ones. This costs you nothing — write to [TO BE FILLED].

The full amount is returned, with no review and no conditions attached, in each of these cases:

• Payment was taken but the report did not open — a technical fault meant you paid and did not receive it.
• You were charged twice for the same report, or the same amount was debited more than once.
• You did not receive what you paid for because of an error on our side.

If a re-issue has not settled it, you may still ask for your money back and we will consider it. These requests are decided case by case, on what you tell us — there is no automatic rule that grants them, and no automatic rule that refuses them either.

In particular, the fact that your report has already opened is not by itself a reason for us to refuse. The report is delivered in full the instant you pay, so a rule of that kind would refuse every buyer who ever asked, which is not a policy so much as a refusal to have one. What we do ask is that you tell us what was wrong and give us the chance to put it right first.

What we decline is a pattern rather than a purchase — repeated buying and refunding on the same details, or a request where nothing has gone wrong and no re-issue was ever attempted.

Write to [TO BE FILLED] within 7 days of the payment. Please include your Razorpay Payment ID, the date of the payment, and the amount. Without these it is very difficult to locate a payment.

We respond within 3 working days. Where a refund is approved, the amount is returned to the same account or card used for the payment within 5 to 7 working days. Any additional time taken by your bank is outside our control.

This applies to every purchase on this site — the main report at Rs. 199, the additional chapters bought from inside it, and the family pack. No tier is excluded, and nothing sold here is non-refundable by definition.

This is a one-time purchase. There is no subscription and no recurring charge, so there is nothing to cancel.